Coverage
24/7
A relationship team in motion
Client requests are routed to the right banker, specialist, or operator with priority and context preserved.
Concierge
Private banking access that stays close, discreet, and ready.
Aureum concierge connects relationship coverage, secure onboarding, travel support, card controls, and private client requests through a single encrypted channel.
Access command
Concierge desk
A private access layer for relationship coverage, urgent card controls, secure requests, and onboarding progress.
Secure request queue
Zurich coverage
Assigned
Reserve card limit
Live
Encrypted onboarding
Ready
Desk 01
Invite
Desk 02
Access
Desk 03
Cards
Desk 04
Support
Access
Invite
Coverage
24/7
Queue
Clear
Access
Invite
Coverage
24/7
Cards
Live
Onboarding
Private
Capabilities
Digital banking power, presented with private-bank restraint.
Reserve
Live
Card controls with human backup
Freeze, limit, replace, or prepare reserve cards while concierge support coordinates urgent settlement needs.
Onboarding
Sealed
Invitation handled privately
Qualified clients move through encrypted review, identity checks, mandate design, and access provisioning.
Charter
Private
Discretion as an operating standard
Every request follows client-specific permissions, escalation paths, and correspondence preferences.
Client Charter
A concierge workflow for the moments that matter.
The best digital bank still needs a precise human layer. Aureum keeps urgent requests, complex banking needs, and access changes coordinated inside one secure operating model.
01 / Invite
Private
Begin with a confidential eligibility review.
The concierge team confirms mandate fit, ownership structure, service needs, and preferred correspondence.
02 / Configure
Tailored
Set access, limits, cards, and relationship coverage.
Client access is provisioned around roles, devices, approvals, liquidity needs, and reserve card use.
03 / Serve
Ready
Keep requests moving across banking centers.
Aureum coordinates high-priority support, travel needs, card events, transfers, and advisory handoffs.
Private Client Access
Enter Aureum through a secure invitation path.
A confidential review starts the relationship, then concierge coverage keeps every banking need close to the right person and the right control.